RETURNS & REFUNDS POLICY

We hope you are delighted with your purchase from Krieder. However, if you would like to return any items or your purchase is unsuitable (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition.

To receive a refund you must return the goods to us within 28 days of delivery.

In order to arrange a refund, return or exchange, you will require a returns authorisation code.

You can obtain this by simply emailing orders@krieder.com or call 01892 619721 (international customers please call +44 1892 619721).

You will receive a reply with a returns authorisation code (RMA) that you will need to quote on all subsequent correspondence and instructions on how to proceed with the product return.

Goods can be returned to any store for a refund, exchange or gift vouchers (for use in-store only). You will need to show your order confirmation as proof of purchase.

Goods can also be returned direct to our warehouse with your packing slip to the address below.

The return address is:
Krieder (UK) Limited
UK Distribution Centre
52 Morley Rd,
Tonbridge
TN9 1RA

All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

If returning by post, the parcel and its contents are your responsibility until they are received at our Distribution Centre. The cost of returning the goods is at your expense. This does not affect your statutory rights.

We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Krieder is not responsible for returned goods being lost or damaged in transit. If you require Krieder to arrange a collection then a charge of £12 will be incurred for each consignment. The charge will be deducted from the refund amount when processed. Please contact Customer Services on 01892 619721 should you require this collection service.

If returning goods to one of our stores, you will need to have a copy of the order confirmation email as proof of purchase.

Restrictions
We are unable to offer a refund or exchange on gift vouchers, made to order, food items, mattresses or mattress toppers, duvets, pillows, personal grooming products (eg. shower gel), cosmetics and jewellery.

Damaged/Faulty Goods:
In the unlikely event that your order arrives damaged, please email orders@krieder.com or call 01892 619721 immediately.

We advise you to check your purchase as soon as it is delivered.

We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.

Returns & Refunds: Online Furniture Orders Only

Unsuitable Items
We hope you are delighted with your purchase from Krieder. However, if you would like to return any items or your purchase is unsuitable, we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition. Please note that you are entitled to cancel this contract no longer that 28 days after the day on which your order is received.

Restrictions

We are unable to offer a refund or exchange on made to order items and mattresses.

If you wish to return your furniture order, please email orders@krieder.com or call 01892 619721 immediately.

We will arrange to collect this item from you - to arrange a collection please contact the customer service team on 01892 619721.

Please note a collection charge of £50.00 will apply to all furniture

The card you used to pay for the goods will be refunded once the goods have been received back into our Distribution Centre.

If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on the item, or to deduct up to 35% of the original selling price from the refund amount.

The goods must arrive back with us in a fully resaleable condition with original product packaging and instructions where appropriate.

After the 28 day cool off period, no further refunds can be accepted unless due to product faults that occur during the product warranty period.

Damaged/Faulty Goods:
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by emailing orders@krieder.com or calling 01892 619721 immediately.

HOW TO CONTACT US
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us as indicated below:

Krieder (UK) Limited
52 Morley Rd,
Tonbridge
TN9 1RA

Telephone: 01892 619721
Email: orders@krieder.com

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© 2018 Krieder. All Rights Reserved.

© 2018 Krieder. All Rights Reserved.

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